The APSCo badge is synonymous with quality. This touches every facet of what we do as your trade body and Talent Development is no exception. The entire APSCo Talent Development team, our wide range of trainers, the CMI and all our external partners which make it possible to deliver the training we do, are dedicated to providing an outstanding service.

You speak we listen!

Providing feedback following APSCo training is essential. This allows Talent Development to spot and act on trends across the wide variety of training. Following on from the work in 2023 we have achieved 90% feedback rates for all delegates across all courses for H1 2024. This target was set in 2022 and it has taken two years to achieve this.

Linda Price is responsible for quality control across the Talent Development function. If you wish to speak about any aspect of quality control Linda can be contacted here.

  • 98% rated in APSCo Communication as Good or Very Good

The communication from APSCo has been a real focus over the last 18-months. In Q1 2024, 74% rated our communication as very good and this has increased to 80% in Q2 2024.

Improvements have come from the implementation of the new Learning Management System. This allows seamless, swift and clear communication for all courses. Through utilising this system we are able to personally call any delegates who may be struggling and support immediately to resolve any challenges.
 

  • 97% rated Course materials as Good or Very Good

This has increased from 95% in 2023 following a few changes. In 2023 we implemented editable versions of all materials as well as performing reviews on our most popular programmes to ensure materials were up to standard. The implementation of the Learning Hub and the ease of which delegates can access materials has also improved the ratings here.

  • 99% rated Trainer Delivery style as Good or Very Good

This is an increase from 98% in Q4 2023.
APSCo trainers undergo a rigorous interview and induction process and many of our trainers have worked with APSCo for a long time. Despite this, we continue to monitor feedback across all trainers and all courses and provide feedback each quarter.

  • 100% Would Recommend the course

In Q2 2024 100% of delegates would recommend their course

*Above ratings released in July 2024, based on January to June 2024 training.

The APSCo Talent Development promise is:

  • To continually monitor feedback on courses, trainers, content, communication and overall quality.
  • Talent Development will always listen to your feedback and take any appropriate action to ensure your objectives for training are achieved.
  • To feedback from any courses, you (or delegates from your company) attend. Feedback will be made available upon request.
  • Talent Development will continue to monitor and report on all feedback.