Stepping Into First Line Management

This in-depth course is a fantastic introduction to management and will provide new and existing team leaders and managers with the resources to create a management toolkit. Delegates will learn how to effectively communicate and engage individuals and teams, balance priorities and build a winning team mentality. Download Course Overview.

This is the first course in the CMI Level 3 programme - find out more about the full programme here.

Key Take-Aways

Understand why people follow leaders and learn mechanisms to combat some of the challenges faced by leaders.
Learn leadership styles, when and how to adapt your natural style to suit different situations and individuals.
How to balance priorities - billing vs. managing and leading.
Enable your leaders to know what motivates individuals and ensure team synergy.
How to engage a team and communicate effectively to meet individual and company goals.

"Great training, made me feel extremely comfortable and at ease to join in and give opinions throughout. Probably the most input I have ever put into a training day."

Handle Recruitment

*Pricing for 2024

	Virtual, trainer led (2 x 4-hour Zoom sessions)	Face-to-face
Open place	£450 +VAT	£520 +VAT
In-company (5+ delegates)	£2,260+VAT	£2,940 +VAT

*Plus trainer expenses based on 8 delegates.

Volume discounts are available for 50 or more delegates trained.

Course Trainers:

Charlotte Clark

Charlotte is an experienced, dynamic trainer with over 25 years' experience within the recruitment sector. She is well placed to meet the diverse needs of APSCo Members and non-members and all her training and projects focus on practical application as well as, most importantly, tangible results.

"I was extremely impressed by Charlotte. I'm a very cynical person when it comes to training but I was somehow very quickly not only no longer negative but very motivated/inspired! Thats a first in a long time for me!"

Green Park

As recently as 2020 Charlotte redesigned APSCo’s CMI programme and is both lead trainer and assessor. Previously working as a top biller in both permanent and temporary recruitment sectors, she was also a hugely successful Branch Manager and a Regional Sales Consultant before being asked to join the internal training team of The Impellam Group.

Charlotte is passionate about excellence within the industry. Her style is enthusiastic and motivational and she trains with an in-depth understanding of the challenges of the recruitment marketplace. Her training has taken her to Singapore, Shanghai and Hong Kong and she has a deep understanding of delivering to a culturally diverse audience.

"Charlotte is amazing you take so much away from the course and she creates such a welcoming environment for all people from different job roles and industries. The delivery of the course is so good it is relevant to all parties and each individual takes away key action points."